State Farm® Insurance Agent Manny Martinez

"Amazing and prompt customer service at all times everybody in the office is very personable and always willing to help pleasantly!!"

"They made our cancellation harder than it should be and we ended up responsible for fees. Manny never responds to emails. They are only nice when you keep filling their pockets."

"Carmen, Member Service's at Manny Martinez State Farm Houston Texas. She's great a good customer services knowledgeable knowledge , kindness and always willing to help. Manny and his team provides great coverage and willing to work with you and savings money helping you understand the coverages. I give the rating a 4.5 out of 5 or even more. State Farm is not for everyone. But they do their best to provide great customer service and have good coverage for all including vehicles, home ,life ETC ,.... And I recommend them to anyone."

"I’ve been a client of Mr. Martinez for years without issues until I had to cancel my coverage after moving to a condo, which your office does not cover. At that time, your office mistakenly sent my apartment the wrong move out date, which resulted in me being charged for not having insurance. I reported this to Andrew back in June/July, and he admitted the office made a mistake and said he would email the apartment to correct it. However, the correction was never properly submitted. By August, when I followed up, I was told that “communications to our back-end team were lost in transit and never processed.” Because of this delay, my account was eventually sent to collections, and I was forced to pay fees out of pocket. Only today did I receive a document in the mail showing that my date was finally corrected, long after the damage had already been done and my account sent to collections. This situation was entirely caused by your office’s mishandling. I paid the financial price, lost significant time and energy, and was treated unprofessionally throughout the process."

"Have been with Manny for more years than I can remember! Excellent service and always on my side. Staff has always been very timely in their response and assistance."

"Manny and his team have provided great service to us for over 20 years. They are always immediately responsive and very helpful on all of our many issues over the years. Thank you Manny"

"Manny Martinez and his team have been taking care of us for over 20 years! His staff is amazing and so is he . It’s nice to know that we can pick up the phone anytime of day and he Responds quickly . We have all our insurance needs with him and he periodically reviews our policies to make sure we are getting all the discounts and credits we qualify for - he has actually saved us money through out the years ."

"Manny does have a great staff, since the moment I first switch with him for home and car insurance, I've always had pleasant conversations with the staff. Arianna was always great , she helped me with my transition. And now I had the pleasure to speak with Dessy and she provided outstanding customer service and takes the time to make sure you have the best coverage and you understand with details what you are paying for. I do feel that everytime I call they take care of my needs!"

"Manny actually picks up the phone when I call, and he has been soooo helpful so many times. Great office!"

"La atencion, el excelente servicio, la voluntad de ayudar al cliente, son inmejorable. Gracias"

"Any time I need anything, I always get prompt, courteous responses."

"Manny has a great staff! I use them for all of my insurance needs. When it comes to claims, Manny's team really helps you through the process. Thank you!"

"Great staff and customer services"

"Catalina is so knowledgeable in helping not only first time home buyers understand the process of home owners insurance, but also flood insurance and much more. She helped me get on track with knowing what I need to do next and consider during this process. She helped in a timely manner for a quick close and was very helpful to the lender in providing them what they need as well. Can’t recommend her enough!"

"I'm very happy with the services that Manny Martinez has provided for me and my family for the past years. He always makes good suggestions and looks out for our best interests. He is very sincere and honest. He really cares about his customers. I would highly recommend him to my friends and family. I'm looking forward to our continue relationship. Dessy has been so very helpful with my policies and she continue to follow up with updates. She is very helpful, knowledgable and provides top notch customer service."

"Excellent , very nice team!"

"Baldo was and is the best rep I’ve ever encountered. He is personable and he asked so many in depth questions that got me the best quote in the economy we’re in right now. He saved me from riding around with no insurance. And explained what would be best for my individual experience as a driver."

"A friend of mine who has had State farm Auto insurance with Manny Martinez State Farm suggested I call and get a price quote and compare it to my Geico policy auto policy. Catalina lvan answered the phone in a very pleasant voice. I explained the reason for my phone call and Catalina was very respectful and patient with me as we compared the two policies. Catalina was very knowledgeable and l felt l would be in good hands with Manny Martinez State Farm. I was ready to switch as I wanted an agency where I could meet them face to face in a brick and mortar building instead of Geico where the only contact is by phone and I never get the same person twice. Sincerely, Camille Tobin"

"I have been a client over 10 years with Manny Martinez State Farm Agency and have always received the best care and attention for my insurance needs. With the recent storm State Farm has paid out my claim quickly and my roof will be fixed soon. Grateful to have Manny as my agent!"

"Catalina is one of the best people at State Farm, she is always there for you to serve you quick, and she is so nice. If all the customer service will have a Catalina, we will have an awesome experience all the time! Mr. Martinez office is one of the best in Houston, Tx for providing insurance service."

"Have not had a single good interaction with this State Farm agency. Misled and lied to multiple times while being overcharged."

"Megusto esta, seguransa las que trabajan, en esa compañía son amables."

"Catalina has been wonderful. She is very thorough and knows her job. Her customer service is definitely top notch. Professional and courteous on all levels. Catalina is an asset to State Farm."

"PROFESIONALIDAD ,,"

"Manny and his team are incredible!! Super fast and clear. Thanks guys!!!"